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Hotel Jansen Schinkel
Valschermkade 19
1059 CD Amsterdam
Tel: +31 (0)20 2 147 147
Hotel Jansen Bajeskwartier
Bijdorpplantsoen 10
1096 DC Amsterdam
Tel: +31 (0)20 2 807 010
FAQ
Bookings
Can I stay in Hotel Jansen?
Hotel Jansen is not for tourists. Well, at least our short stay rooms are not. We’re willing to make an exception if you’re just staying for a couple of nights. In order to qualify for a short stay room, you must be able to prove that you are studying in Amsterdam, have a job in Amsterdam, are doing a project in Amsterdam, have a position at an educational institution in Amsterdam or partake in a traineeship or internship with a company or institution in the Amsterdam area.
How long can I stay in Hotel Jansen?
We offer 2 types of stay: Hotel stay and short stay. Short stay guests can stay with us from one month to a maximum of 6 months. The move-in and move-out dates for short stay are fixed on the first and last day of the month. If you would like to arrive a few days early, please contact our booking office, and we will arrange for booking these extra nights, depending on availability. If you’re visiting for a short time, great! Just book a room for the days or weeks that you want to come. We offer Hotel guests accommodation for one night up to one month.
What kind of rooms do you have?
Hotel Jansen Schinkel has 166 and Hotel Jansen Bajeskwartier has 200 fully furnished and uniquely designed rooms of different sizes with a super comfortable bed, a pantry, a desk and an en suite bathroom. In Hotel Jansen Schinkel the rooms are divided over 6 floors and each floor is modelled after a neighbourhood in Amsterdam, so you can discover the city from the comfort of your own home. Hotel Jansen short stay rooms are for single occupancy only. In Hotel Jansen Bajeskwartier we have a variety of rooms, from 19m2 up to 28m2. These rooms are for single occupancy or double occupancy. Each short stay floor has a spacious communal area which functions as a living room and self-catering kitchen where you can cook, study and relax with fellow students.
How do you use and process my information?
Hotel Jansen respects your privacy and will not misuse or sell your personal data. Read our privacy statement here.
What is included in the price?
Almost everything you can think of is included in the price:
- a fully furnished, uniquely designed room with (amongst other great things) a comfortable bed with a Hotel Jansen-quality mattress, fluffy duvet and pillows;
- a private en suite bathroom with a shower, toilet and all the other amenities you need;
- a wardrobe and adjacent pantry with your own fridge, coffee machine and water cooker;
- fast Wi-Fi throughout the entire hotel;
- use of the spacious and fully equipped communal areas, which function as a living room and self-catering kitchen (Short Stay guests only);
- permanent welcome at Café Jansen; the place to be for grabbing a bite and meeting up with friends or just hanging out in friendly surroundings;
- service charges;
- daily cleaning of the communal areas and all public areas;
- fully equipped laundry facility (pay per use);
- daily cleaning of the Clubrooms;
- all the help you want from our friendly staff.
What’s our cancellation policy?
Please click here to see our cancellation policy.
Do I have to pay tourist tax?
Tourist Tax (7% of the room rate ex VAT) is not included in the price. We assume that Hotel Jansen Short Stay guests will register or have registered at the municipal personal records database (Gemeentelijke Basisadministratie or GBA for short) in Amsterdam. Registration as a resident is mandatory if you are planning to stay in Amsterdam longer than 4 months (regardless whether you are staying with Hotel Jansen or elsewhere).
What are the Terms & Conditions?
Please click here to see our Terms & Conditions.
Can we rent a room as couple?
The rooms in Hotel Jansen Schinkel for our short stay guests are designed for single occupancy. Although the bed is just wide enough to accommodate two, it is not allowed to live in the room with more than one tenant (of course, sleepovers are allowed, but please inform our staff if you are entertaining overnight guests). The rooms for hotel guests have a double bed and are therefore suited for couples, as long as one of you is qualified to stay at Hotel Jansen.
In Hotel Jansen Bajeskwartier all rooms have a very comfortable queen size bed. Both short stay and hotel stay rooms are available for single occupancy and double occupancy. However, all beds are double beds. We don’t have rooms with two single beds.
Can I stay in Hotel Jansen?
Hotel Jansen is not for tourists. Well, at least our short stay rooms are not. We’re willing to make an exception if you’re just staying for a couple of nights. In order to qualify for a short stay room, you must be able to prove that you are studying in Amsterdam, have a job in Amsterdam, are doing a project in Amsterdam, have a position at an educational institution in Amsterdam or partake in a traineeship or internship with a company or institution in the Amsterdam area.
How long can I stay in Hotel Jansen?
We offer 2 types of stay: Hotel stay and short stay. Short stay guests can stay with us from one month to a maximum of 6 months. The move-in and move-out dates for short stay are fixed on the first and last day of the month. If you would like to arrive a few days early, please contact our booking office, and we will arrange for booking these extra nights, depending on availability. If you’re visiting for a short time, great! Just book a room for the days or weeks that you want to come. We offer Hotel guests accommodation for one night up to one month.
What kind of rooms do you have?
Hotel Jansen Schinkel has 166 and Hotel Jansen Bajeskwartier has 200 fully furnished and uniquely designed rooms of different sizes with a super comfortable bed, a pantry, a desk and an en suite bathroom. In Hotel Jansen Schinkel the rooms are divided over 6 floors and each floor is modelled after a neighbourhood in Amsterdam, so you can discover the city from the comfort of your own home. Hotel Jansen short stay rooms are for single occupancy only. In Hotel Jansen Bajeskwartier we have a variety of rooms, from 19m2 up to 28m2. These rooms are for single occupancy or double occupancy. Each short stay floor has a spacious communal area which functions as a living room and self-catering kitchen where you can cook, study and relax with fellow students.
How do you use and process my information?
Hotel Jansen respects your privacy and will not misuse or sell your personal data. Read our privacy statement here.
What is included in the price?
Almost everything you can think of is included in the price:
- a fully furnished, uniquely designed room with (amongst other great things) a comfortable bed with a Hotel Jansen-quality mattress, fluffy duvet and pillows;
- a private en suite bathroom with a shower, toilet and all the other amenities you need;
- a wardrobe and adjacent pantry with your own fridge, coffee machine and water cooker;
- fast Wi-Fi throughout the entire hotel;
- use of the spacious and fully equipped communal areas, which function as a living room and self-catering kitchen (Short Stay guests only);
- permanent welcome at Café Jansen; the place to be for grabbing a bite and meeting up with friends or just hanging out in friendly surroundings;
- service charges;
- daily cleaning of the communal areas and all public areas;
- fully equipped laundry facility (pay per use);
- daily cleaning of the Clubrooms;
- all the help you want from our friendly staff.
What’s our cancellation policy?
Please click here to see our cancellation policy.
Do I have to pay tourist tax?
Tourist Tax (7% of the room rate ex VAT) is not included in the price. We assume that Hotel Jansen Short Stay guests will register or have registered at the municipal personal records database (Gemeentelijke Basisadministratie or GBA for short) in Amsterdam. Registration as a resident is mandatory if you are planning to stay in Amsterdam longer than 4 months (regardless whether you are staying with Hotel Jansen or elsewhere).
What are the Terms & Conditions?
Please click here to see our Terms & Conditions.
Can we rent a room as couple?
The rooms in Hotel Jansen Schinkel for our short stay guests are designed for single occupancy. Although the bed is just wide enough to accommodate two, it is not allowed to live in the room with more than one tenant (of course, sleepovers are allowed, but please inform our staff if you are entertaining overnight guests). The rooms for hotel guests have a double bed and are therefore suited for couples, as long as one of you is qualified to stay at Hotel Jansen.
In Hotel Jansen Bajeskwartier all rooms have a very comfortable queen size bed. Both short stay and hotel stay rooms are available for single occupancy and double occupancy. However, all beds are double beds. We don’t have rooms with two single beds.
Check-in
What time can I check in?
The move-in and move-out dates for short stay are fixed on the first and last day of the month. If you would like to arrive a few days early, please contact our booking office, and we will arrange for booking these extra nights, depending on availability. The check-in time on the day of arrival is 3.00 pm to 8.00 pm on Mondays to Fridays and from 1.00pm to 5.00pm in the weekends. But you’re welcome to hang out at Café Jansen if you’re running early. If possible, we’ll let you into your room as soon as it’s ready.
What do I need to bring?
Since our rooms are fully furnished you will only need to bring your clothes, books, toiletries, kitchen stuff, laptop and any accessories to make your room feel more like home. And your fabulous self, of course! You can buy a value kitchen pack at the bar desk or add it to your booking in advance, so no need to waste perfectly good packing space on those items.
What documents are required for me to check-in at Hotel Jansen?
Please make sure you bring your Hotel Jansen booking confirmation and your ID or passport.
Will I be able to register at city hall with my Hotel Jansen contract?
Yes, this is possible but depends on the length of stay. Registration as a resident is mandatory if you are planning to stay in Amsterdam longer than 4 months. For detailed information about registration with the municipality, please click here.
What time can I check in?
The move-in and move-out dates for short stay are fixed on the first and last day of the month. If you would like to arrive a few days early, please contact our booking office, and we will arrange for booking these extra nights, depending on availability. The check-in time on the day of arrival is 3.00 pm to 8.00 pm on Mondays to Fridays and from 1.00pm to 5.00pm in the weekends. But you’re welcome to hang out at Café Jansen if you’re running early. If possible, we’ll let you into your room as soon as it’s ready.
What do I need to bring?
Since our rooms are fully furnished you will only need to bring your clothes, books, toiletries, kitchen stuff, laptop and any accessories to make your room feel more like home. And your fabulous self, of course! You can buy a value kitchen pack at the bar desk or add it to your booking in advance, so no need to waste perfectly good packing space on those items.
What documents are required for me to check-in at Hotel Jansen?
Please make sure you bring your Hotel Jansen booking confirmation and your ID or passport.
Will I be able to register at city hall with my Hotel Jansen contract?
Yes, this is possible but depends on the length of stay. Registration as a resident is mandatory if you are planning to stay in Amsterdam longer than 4 months. For detailed information about registration with the municipality, please click here.
Staying at the hotel
What's in my room?
Hotel Jansen Schinkel
Each floor is modeled after an Amsterdam neighborhood and each room is uniquely designed with different color schemes, design elements, accessories and artwork. The main furniture, existing of a bed, a desk and pantry are unique, artisan designs that are produced in limited editions. All rooms are approximately 18m2, including an en suite bathroom with all sanitary amenities. Each room is equipped with:
- a comfortable 1.20 meter wide bed (1.40 m for Hotel rooms), with large drawers
- a hotel quality, 20 cm thick 5-zone pocket spring mattress
- a water proof molton, duvet and pillow
- a unique desk and desk chair
- an additional wooden folding chair, mounted on the wall
- hand made bookshelves
- a wardrobe with 3 shelves, clothes rail and clothes hangers
- a pantry with a built-in bedside table, your own fridge, coffee machine and water cooker;
- Tarkett laminate flooring
- floor-to-ceiling blackout curtains
- lighting: ceiling light, pantry lamp, bedside lamp, desk lamp, standing lamp
- a minimum of two art pieces (a unique element, designed by an artist)
- a private, uniquely decorated en suite bathroom with shower, shower curtain, soap dish, toilet, toilet brush, toilet paper holder, sink, mirror and rubbish bin
- a smoke detector
- an electronic locking system with key card
- fast Wi-Fi
What is included in the communal areas?
Each short stay floor has a spacious Club Room which functions as a living room and self-catering kitchen where you can study, cook, relax and hang out with your fellow residents. You share the Club Room with about 25 other guests. Regular cleaning service and strict House Rules ensure that the communal areas are always clean and tidy. Each communal area is equipped with the following:
- 7 meter scaffolding-wood corner kitchen with concrete counter top;
- 2 sinks with mixer taps / 2 AEG induction stovetops with extractor fans;
- AEG built-in microwave-oven combo’s;
- 2 AEG fully integrated dishwashers;
- 2 large Siemens fridges;
- large custom designed kitchen table with 2 benches to fit 15–20 people;
- custom-built scaffolding-wood lounge set with hand made pillows;
- custom-built chairs and coffee table, made from oil drums;
- 28 lockers to provide for individual cupboard space;
- several pieces of unique art work, accessories and design elements;
- all necessary kitchen utensils;
- vacuum cleaner
And what about Café Jansen?
Café Jansen is the place to be for grabbing a bite and meeting up with friends, or just hanging out in friendly surroundings. Café Jansen is a hybrid of sorts: it is the entrance and heart of Hotel Jansen where we welcome our guests, where great food is served and where everybody knows your name. At Café Jansen you always feel welcome; we adjust to your rhythm; we offer great breakfast, take away coffees and healthy lunches. We will even pack your meals to go if needed. Café Jansen invites you for lazy lounging Sundays, a Swim-for-your-Supper event or for the Big Mama’s BBQ on a sunny afternoon in the courtyard. You’ll never get bored.
What are the guest policies?
Hotel Jansen is your home, so you are allowed to have one guest staying over for the occasional night or two (if you get lucky, for example), but we would ask you to respect your fellow residents and let the accommodation staff know. And of course your friends are welcome for a drink, but we don’t want you to turn your room or the communal areas into party central. Instead, we would like you to take your guests to Mama’s. You can even throw a party there if you want. For special requests, please email us. We’re open to anything that brings great people together and adds to the wonderful sense of community that we have going here at Hotel Jansen.
Can I smoke in my room?
No. Actually, not anywhere in the hotel. Or at Café Jansen. Smoking is bad for your health and will prompt the fire alarm and all the hassle that comes with that. If any member of our team discovers that you are or have been smoking/vaping in the building (that includes your room), there will be an immediate termination of your contract and a fee of €250.
Can I paint the walls, wallpaper them and/or bring my own furniture?
Are you kidding? Each room is unique, with handcrafted furniture, accessories and art that is designed and produced by a collective of Dutch artists and carpenters, always in limited editions. So no, you can’t bring your own furniture. And we promise you won’t miss or need it. Of course, you can bring stuff to personalise your room. On the wooden wall you can pin your interests.
Can I bring my pet?
Unfortunately, pets are not welcome to keep you company. We love animals, but since not everybody does, and we don’t want to turn Hotel Jansen into a petting zoo, animals are not allowed.
What if something in my room breaks or if my light bulb needs replacing?
At Hotel Jansen, we have our maintenance team at hand for all things that need to be fixed in your room or the communal areas. Should you have a problem with anything in your room, they will fix it as soon as possible. Maintenance issues can be reported via reception@hoteljansen.nl. Repairs are free of charge, assuming normal and responsible use. Should this not be the case, we will need to charge you for compensation of possible damages.
Will I have Internet in my room?
Yes, don’t worry. You will be online your entire stay. Fast Wi-Fi is available in the entire hotel and is included in the service charges. The Wi-Fi system is state-of-the art, has separate VLAN (whatever that is) on each floor and offers great stability. Please note that we use a fair use policy, for regular personal use.
Do I have to clean my own room?
We know it’s generally not a student’s favourite pastime to tidy and clean. You are however responsible for cleaning your own room. You can do it yourself or book a cleaning service. At a time interval of choice, a professional cleaner will clean both the room and the bathroom at a surcharge. The final cleaning of your room after check out will be done by us and will be added to your bill when you book a room with us*. *For our Hotel guests, cleaning is included in the price.
What happens if I lose my key card?
Your Hotel Jansen key card provides you with access into the building and your room. Losing it can happen, but if you lose it, you will need to pay €25 to replace it. If it happens after closing hours of the Reception, we can only let you in via our Security Guy. He will charge a ridiculous amount of €75 because he has to come from somewhere else to let you in. The moral of this story? Don’t lose your card.
Is it possible to move within Hotel Jansen?
Of course, it is possible that you click better with the people on another floor than your own, and you would like to move there. We can look at the possibilities and try to facilitate your request, but we cannot guarantee it. We charge you €50 administration costs and the room that you leave behind needs to be professionally cleaned by our housekeeping department.
Do you have a general practitioner nearby?
You can pick your own GP in the neighbourhood. However, Hotel Jansen is connected to several GP’s. Ask at the Reception. You will be charged for a consult and any prescriptions, depending on your insurance.
When and how do I check out?
All good things come to an end. Long Stay guests usually leave on the last day of the month by 10.00am. When moving out, you have to leave your room in a clean and proper state. Our hotel staff will inspect your room for any defects a day before or the day of your departure. If any defects are found during the inspection, you will have to pay for the repairs or replacement. Costs will be made known before the repair works are executed and will be deducted from your deposit. By the way, Hotel Jansen staff might have to enter your room for either maintenance or security reasons during your stay. Notice will always be given where and when possible.
What's in my room?
Hotel Jansen Schinkel
Each floor is modeled after an Amsterdam neighborhood and each room is uniquely designed with different color schemes, design elements, accessories and artwork. The main furniture, existing of a bed, a desk and pantry are unique, artisan designs that are produced in limited editions. All rooms are approximately 18m2, including an en suite bathroom with all sanitary amenities. Each room is equipped with:
- a comfortable 1.20 meter wide bed (1.40 m for Hotel rooms), with large drawers
- a hotel quality, 20 cm thick 5-zone pocket spring mattress
- a water proof molton, duvet and pillow
- a unique desk and desk chair
- an additional wooden folding chair, mounted on the wall
- hand made bookshelves
- a wardrobe with 3 shelves, clothes rail and clothes hangers
- a pantry with a built-in bedside table, your own fridge, coffee machine and water cooker;
- Tarkett laminate flooring
- floor-to-ceiling blackout curtains
- lighting: ceiling light, pantry lamp, bedside lamp, desk lamp, standing lamp
- a minimum of two art pieces (a unique element, designed by an artist)
- a private, uniquely decorated en suite bathroom with shower, shower curtain, soap dish, toilet, toilet brush, toilet paper holder, sink, mirror and rubbish bin
- a smoke detector
- an electronic locking system with key card
- fast Wi-Fi
What is included in the communal areas?
Each short stay floor has a spacious Club Room which functions as a living room and self-catering kitchen where you can study, cook, relax and hang out with your fellow residents. You share the Club Room with about 25 other guests. Regular cleaning service and strict House Rules ensure that the communal areas are always clean and tidy. Each communal area is equipped with the following:
- 7 meter scaffolding-wood corner kitchen with concrete counter top;
- 2 sinks with mixer taps / 2 AEG induction stovetops with extractor fans;
- AEG built-in microwave-oven combo’s;
- 2 AEG fully integrated dishwashers;
- 2 large Siemens fridges;
- large custom designed kitchen table with 2 benches to fit 15–20 people;
- custom-built scaffolding-wood lounge set with hand made pillows;
- custom-built chairs and coffee table, made from oil drums;
- 28 lockers to provide for individual cupboard space;
- several pieces of unique art work, accessories and design elements;
- all necessary kitchen utensils;
- vacuum cleaner
And what about Café Jansen?
Café Jansen is the place to be for grabbing a bite and meeting up with friends, or just hanging out in friendly surroundings. Café Jansen is a hybrid of sorts: it is the entrance and heart of Hotel Jansen where we welcome our guests, where great food is served and where everybody knows your name. At Café Jansen you always feel welcome; we adjust to your rhythm; we offer great breakfast, take away coffees and healthy lunches. We will even pack your meals to go if needed. Café Jansen invites you for lazy lounging Sundays, a Swim-for-your-Supper event or for the Big Mama’s BBQ on a sunny afternoon in the courtyard. You’ll never get bored.
What are the guest policies?
Hotel Jansen is your home, so you are allowed to have one guest staying over for the occasional night or two (if you get lucky, for example), but we would ask you to respect your fellow residents and let the accommodation staff know. And of course your friends are welcome for a drink, but we don’t want you to turn your room or the communal areas into party central. Instead, we would like you to take your guests to Mama’s. You can even throw a party there if you want. For special requests, please email us. We’re open to anything that brings great people together and adds to the wonderful sense of community that we have going here at Hotel Jansen.
Can I smoke in my room?
No. Actually, not anywhere in the hotel. Or at Café Jansen. Smoking is bad for your health and will prompt the fire alarm and all the hassle that comes with that. If any member of our team discovers that you are or have been smoking/vaping in the building (that includes your room), there will be an immediate termination of your contract and a fee of €250.
Can I paint the walls, wallpaper them and/or bring my own furniture?
Are you kidding? Each room is unique, with handcrafted furniture, accessories and art that is designed and produced by a collective of Dutch artists and carpenters, always in limited editions. So no, you can’t bring your own furniture. And we promise you won’t miss or need it. Of course, you can bring stuff to personalise your room. On the wooden wall you can pin your interests.
Can I bring my pet?
Unfortunately, pets are not welcome to keep you company. We love animals, but since not everybody does, and we don’t want to turn Hotel Jansen into a petting zoo, animals are not allowed.
What if something in my room breaks or if my light bulb needs replacing?
At Hotel Jansen, we have our maintenance team at hand for all things that need to be fixed in your room or the communal areas. Should you have a problem with anything in your room, they will fix it as soon as possible. Maintenance issues can be reported via reception@hoteljansen.nl. Repairs are free of charge, assuming normal and responsible use. Should this not be the case, we will need to charge you for compensation of possible damages.
Will I have Internet in my room?
Yes, don’t worry. You will be online your entire stay. Fast Wi-Fi is available in the entire hotel and is included in the service charges. The Wi-Fi system is state-of-the art, has separate VLAN (whatever that is) on each floor and offers great stability. Please note that we use a fair use policy, for regular personal use.
Do I have to clean my own room?
We know it’s generally not a student’s favourite pastime to tidy and clean. You are however responsible for cleaning your own room. You can do it yourself or book a cleaning service. At a time interval of choice, a professional cleaner will clean both the room and the bathroom at a surcharge. The final cleaning of your room after check out will be done by us and will be added to your bill when you book a room with us*. *For our Hotel guests, cleaning is included in the price.
What happens if I lose my key card?
Your Hotel Jansen key card provides you with access into the building and your room. Losing it can happen, but if you lose it, you will need to pay €25 to replace it. If it happens after closing hours of the Reception, we can only let you in via our Security Guy. He will charge a ridiculous amount of €75 because he has to come from somewhere else to let you in. The moral of this story? Don’t lose your card.
Is it possible to move within Hotel Jansen?
Of course, it is possible that you click better with the people on another floor than your own, and you would like to move there. We can look at the possibilities and try to facilitate your request, but we cannot guarantee it. We charge you €50 administration costs and the room that you leave behind needs to be professionally cleaned by our housekeeping department.
Do you have a general practitioner nearby?
You can pick your own GP in the neighbourhood. However, Hotel Jansen is connected to several GP’s. Ask at the Reception. You will be charged for a consult and any prescriptions, depending on your insurance.
When and how do I check out?
All good things come to an end. Long Stay guests usually leave on the last day of the month by 10.00am. When moving out, you have to leave your room in a clean and proper state. Our hotel staff will inspect your room for any defects a day before or the day of your departure. If any defects are found during the inspection, you will have to pay for the repairs or replacement. Costs will be made known before the repair works are executed and will be deducted from your deposit. By the way, Hotel Jansen staff might have to enter your room for either maintenance or security reasons during your stay. Notice will always be given where and when possible.
Facilities at Hotel Jansen
Does Hotel Jansen offer any other services?
At Hotel Jansen, we do our best to make you live like kings and queens. Where possible, we offer little extras in addition to all the standard perks to make a stay at Hotel Jansen even more comfortable and enjoyable. For example: Linen Packs, room cleaning and more. Most of our services can be added to your booking online. If there’s anything we haven’t thought of yet, let us know and we will add it. That’s how we roll.
What is your service policy?
We offer three kinds of services: Good, Cheap and Fast. But you can only pick two. Good & Cheap won’t be Fast. Cheap & Fast won’t be Good. Fast & Good won’t be Cheap. It’s up to you 🙂
Do you have a laundry service and what does it cost?
Hotel Jansen has its own professional full-service Laundromat. It’s easy to book it online, and washing itself is self-explanatory and quick. Even the washing liquid is integrated in the machine. An ironing board and iron are also available in the laundry room. It is €4.50 per wash and €2.00 per use of the dryer.
Will my room be cleaned?
We all know that it’s not your favourite pastime to clean and tidy your room. That’s why you can purchase a cleaning service for your room. At a time interval of choice (we offer weekly, fortnightly, monthly or just one-off options), a professional cleaner will clean both the room and the bathroom. Different rates apply, depending on the interval. Hotel Stay rooms will be cleaned every other day and is included in the price.
What about my mail?
Our front desk will take care of your snail mail. In the Reception area, we have A-Z mailboxes where you can find your mail. Please note that several people share one mailbox. Large packages will be kept at the Reception. Please show your ID when collecting.
Is there somewhere to store my bike?
We don’t have a secured bike parking, but we can advise you where to park your bike safely.
Does Hotel Jansen offer any other services?
At Hotel Jansen, we do our best to make you live like kings and queens. Where possible, we offer little extras in addition to all the standard perks to make a stay at Hotel Jansen even more comfortable and enjoyable. For example: Linen Packs, room cleaning and more. Most of our services can be added to your booking online. If there’s anything we haven’t thought of yet, let us know and we will add it. That’s how we roll.
What is your service policy?
We offer three kinds of services: Good, Cheap and Fast. But you can only pick two. Good & Cheap won’t be Fast. Cheap & Fast won’t be Good. Fast & Good won’t be Cheap. It’s up to you 🙂
Do you have a laundry service and what does it cost?
Hotel Jansen has its own professional full-service Laundromat. It’s easy to book it online, and washing itself is self-explanatory and quick. Even the washing liquid is integrated in the machine. An ironing board and iron are also available in the laundry room. It is €4.50 per wash and €2.00 per use of the dryer.
Will my room be cleaned?
We all know that it’s not your favourite pastime to clean and tidy your room. That’s why you can purchase a cleaning service for your room. At a time interval of choice (we offer weekly, fortnightly, monthly or just one-off options), a professional cleaner will clean both the room and the bathroom. Different rates apply, depending on the interval. Hotel Stay rooms will be cleaned every other day and is included in the price.
What about my mail?
Our front desk will take care of your snail mail. In the Reception area, we have A-Z mailboxes where you can find your mail. Please note that several people share one mailbox. Large packages will be kept at the Reception. Please show your ID when collecting.
Is there somewhere to store my bike?
We don’t have a secured bike parking, but we can advise you where to park your bike safely.
Payments
What payment types do you accept?
You can use all major credit cards, iDEAL, PayPal or bank transfers to pay your deposit and monthly instalments.
Do I need to pay a deposit?
A reservation becomes final after payment of the accommodation fee for the first month, administration costs and a deposit as stated on the invoice. The deposit is €700. After you have booked a room and filled out your personal details online, our system will send you a link that will take you to your booking details and Terms & Conditions. This link will also allow you to make the initial payment. There is no deposit for Hotel bookings. Hotel bookings are bookings from 1 night up until 1 month. The total amount of the booking has to be paid in full before the reservation becomes final.
What is the deposit for?
The deposit is a security payment for possible compensation of damages, unpaid hotel accommodation fees or other charges. In normal cases (no damages or unpaid charges) the deposit will be reimbursed in full within two weeks after the Hotel Contract is terminated.
What are service charges?
It’s quite a job to keep everything running smoothly. Services we and/or other parties provide are called service charges. Examples of service charges are: water, electricity, heating, taxes, the contribution of the cleaning of public and communal areas, the caretaker, WI-FI, maintenance of the building, security et cetera. The service charge is approximately €150 per month and is included in the price.
What is the normal payment structure?
During your booking, we offer several payment options: you can either choose to pay the full amount (including the deposit) upfront, or you can pay in monthly instalments. After your booking, you will automatically receive an email with the invoice, including a link to online payments options or bank transfers. For your reservation to be confirmed, you need to pay the accommodation fee for the first month, possible extra’s, administration costs and the deposit as stated on the invoice at the time of your booking. For the recurring payments during your stay, payments for the next month shall be done before the 20th of the preceding month. We will send you an invoice for the next month of your stay via email around the 15th of the preceding month.
What do I do if my payment fails?
Please contact your bank first and explain your problem. Maybe there’s a problem with the authorization? Or maybe this month another payment has already been done with the same card, and therefore you might have reached your payment limit? If you still have problems after having contacted your bank, please call or email us and we will figure it out.
What happens if my payments aren’t on time?
We have to warn you, we are strict when it comes to this. If your payment for the next month is not received by the 20th of the preceding month, we will send a notice via email stating that you must fulfil the payment within 5 days. We will charge you an additional €50 for collection costs. If payment is not received within 5 days from this first notice, we will give you a call and email you requesting payment to be made within 48 hours. If then payment is still not received or not received in full, access to your room will be blocked automatically and we will cancel your Hotel Contract. In such case, the payment obligation for the agreed term will continue unabridged and will be subtracted from the deposit. We reserve the right to make the room available for another guest.
What payment types do you accept?
You can use all major credit cards, iDEAL, PayPal or bank transfers to pay your deposit and monthly instalments.
Do I need to pay a deposit?
A reservation becomes final after payment of the accommodation fee for the first month, administration costs and a deposit as stated on the invoice. The deposit is €700. After you have booked a room and filled out your personal details online, our system will send you a link that will take you to your booking details and Terms & Conditions. This link will also allow you to make the initial payment. There is no deposit for Hotel bookings. Hotel bookings are bookings from 1 night up until 1 month. The total amount of the booking has to be paid in full before the reservation becomes final.
What is the deposit for?
The deposit is a security payment for possible compensation of damages, unpaid hotel accommodation fees or other charges. In normal cases (no damages or unpaid charges) the deposit will be reimbursed in full within two weeks after the Hotel Contract is terminated.
What are service charges?
It’s quite a job to keep everything running smoothly. Services we and/or other parties provide are called service charges. Examples of service charges are: water, electricity, heating, taxes, the contribution of the cleaning of public and communal areas, the caretaker, WI-FI, maintenance of the building, security et cetera. The service charge is approximately €150 per month and is included in the price.
What is the normal payment structure?
During your booking, we offer several payment options: you can either choose to pay the full amount (including the deposit) upfront, or you can pay in monthly instalments. After your booking, you will automatically receive an email with the invoice, including a link to online payments options or bank transfers. For your reservation to be confirmed, you need to pay the accommodation fee for the first month, possible extra’s, administration costs and the deposit as stated on the invoice at the time of your booking. For the recurring payments during your stay, payments for the next month shall be done before the 20th of the preceding month. We will send you an invoice for the next month of your stay via email around the 15th of the preceding month.
What do I do if my payment fails?
Please contact your bank first and explain your problem. Maybe there’s a problem with the authorization? Or maybe this month another payment has already been done with the same card, and therefore you might have reached your payment limit? If you still have problems after having contacted your bank, please call or email us and we will figure it out.
What happens if my payments aren’t on time?
We have to warn you, we are strict when it comes to this. If your payment for the next month is not received by the 20th of the preceding month, we will send a notice via email stating that you must fulfil the payment within 5 days. We will charge you an additional €50 for collection costs. If payment is not received within 5 days from this first notice, we will give you a call and email you requesting payment to be made within 48 hours. If then payment is still not received or not received in full, access to your room will be blocked automatically and we will cancel your Hotel Contract. In such case, the payment obligation for the agreed term will continue unabridged and will be subtracted from the deposit. We reserve the right to make the room available for another guest.